A mediator is a person who opens space for dialogue by their presence. He is neutral and non-partisan. A mediator helps conflicted parties communicate and helps them feel that their feelings have been heard. A mediator does not offer solutions, nor does he give advice or pass judgment. This is how Armen Mekhakyan sees the role of the mediator. He believes in the power of mediation as a tool for resolving conflicts and creating new platforms for communication. Armen approaches mediation with enthusiasm and confidence, because he believes that people have a natural need for understanding and acceptance. When these needs are met, an agreement is possible.
I see mediation not only as a tool but also as a space outside of conflict. A space where different views and experiences can meet, as well as different needs. This meeting comes thanks to trust. Trust not in the mediator but in humanity.
That, which pushes us forward in our development, success or simply in life, is our inner need to be accepted in order to cooperate. Cooperation and sharing are primary instincts, with which we come into the world. Collaboration is a part of us. As a mediator I trust my clients so that they can trust in themselves. In mediation everyone is heard and accepted as long and as they need to be, and as often as is necessary to bring about relief and peace. I have experienced sessions where the parties have come to an agreement between meetings. These experiences are the most satisfying. As a mediator I, first and foremost, trust, listen and accompany. Agreement is born among my clients.
Mediation of internal conflicts
Oftentimes our customers are faced with internal conflicts. The complexity of the human personality, the way we were raised, our ambitions and the influence our school environments, work, culture, they all create a fertile environment for the emergence of tensions connected to the multiplicity of options and choices. This inner tension becomes disruptive and can negatively affect the comfort of everyday life. The choice of career paths, motivation, planning for the future, disappointment with decisions we have made - these and many other situations that can result in long-term tension, which creates new patterns of behavior which do not support our growth.
Internal mediation, or otherwise known as mediation with ourselves, is an effective process leading solutions and strategies for healing action. I deliberately used the word "healing" because persistent tension and anxiety acts as a heightened state of risk and weakens our system. Internal mediation usually consists of 2 to 5 sessions, during which we mediate one topic selected by the client, during an open session.
Mediation with others
Conflict is, above all, the driving force for development. How often are first words spoken by a child: NO. From NO, communication begins. Behind every NO there is a hidden YES for something else, something important enough to fight for it. Saying NO to another person, we say YES to ourselves. The conflict arises when we do not see in others a similarity to ourselves. The latter also says YES to something important. In mediation, conflicted parties that are taken out of the of everyday life have an opportunity to not only be heard with their own YES, but they can also see that the other party is guided by similar emotions, similar needs.
Mediation is not to convince the two sides of one position or the other, but rather to help the conflicting parties rediscover the lost feeling of community in being human. More often than not, what is preventing us from mediation, is the shameful that our willingness to seek an agreement is perceived as a weakness. It is worth to focus on this feeling. What risk lies beneath it, which could contribute to the long term?
Group, social, and economic mediation
Mediation in the context of business, or mediation where the social interests of a group of people are at stake, is an effective remedy which helps to not only resolve conflict, or help resolve the issue separating the two sides, but also helps to maintain existing relationships. The conflict between police forces and protesters during the Maidan conflict in Ukraine, for example, ended thanks to the efforts of mediators. It is a process that gets little media attention, which engages participants in a very private manner and in a way that is deprived of a constant improvement of the situation.
The dynamics of group mediation is more sinusoidal. Because, on the one hand, it engages people who share a common denominator of beliefs or interests, and on the other it involves personal beliefs, emotions, and behavioral patterns. Each participant in the mediation should be given attention, should be heard and should be supported to in the effort to form their own clear strategy to resolve the conflict.
How can mediation can support your company?
At a time when speed and efficiency in business are paramount, transparency and clarity in relationships become really valuable. Mediation supports these values and builds them in the context of trust, communication and development.
Still, most group conflicts end up in court. Let us recall however, the statistics which testify to the enormous effectiveness of the mediation. In such instances, parties reach a satisfactory agreement in 70-80% of mediated cases.